Quest for Quality Awards: NATIONAL LTL
August 25, 2010
| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
 |
|||||
| National LTL | ||||||
On-time performance |
Value |
Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| FedEx National LTL | 11.01 |
8.83 |
4.81 |
5.78 |
4.10 |
34.52 |
 Con-way Freight |
10.99 |
8.53 |
4.48 |
5.87 |
3.96 |
33.84 |
| AVERAGE | 10.36 |
8.34 |
4.54 |
5.64 |
3.96 |
33.73 |
| Multiregional LTL | ||||||
On-time performance |
Value |
Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| FedEx Freight | 11.88 |
8.80 |
5.04 |
6.12 |
4.21 |
36.04 |
| Old Dominion Freight Line | 10.76 |
8.65 |
4.30 |
5.80 |
3.82 |
33.33 |
| UPS Freight | 10.51 |
8.55 |
4.68 |
5.63 |
3.92 |
33.29 |
| R&L Carriers | 10.57 |
9.08 |
4.14 |
5.51 |
3.75 |
33.04 |
| AVERAGE | 10.38 |
8.61 |
4.35 |
5.54 |
3.76 |
32.65 |
| Surface package carriers | ||||||
On-time performance |
Value |
Information technology |
Customer Service |
Equipment & operations |
Weighted score |
|
| UPS | 12.25 |
9.53 |
5.25 |
6.08 |
4.39 |
37.70 |
| FedEx Ground | 12.10 |
9.52 |
5.13 |
6.14 |
4.34 |
37.23 |
| AVERAGE | 11.67 |
9.37 |
4.78 |
5.68 |
4.15 |
35.65 |
| Source: Logistics Management, Peerless Media Research Group All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important). |
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| NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS |
|
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 Click here to download the full PDF article |
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